Privacy Policy
At FabienneSketches Lab., we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, contact us or purchase our products.
Our data processing practices are designed to comply with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).
Data Controller
The organisation responsible for processing your personal data is:
Business name: FabienneSketches
Brand: FabienneSketches Lab.
Privacy contact: info@fabiennesketches.com
For questions about this Privacy Policy or your personal data, please contact us using the details above.
Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Personal identification information
Full name
Email address
Telephone number, where provided
Billing and shipping addresses
Order and transaction information
Products purchased
Order history
Transaction amounts and payment status
Delivery and fulfilment information
Customer service correspondence
Technical and usage information
IP address
Browser and device information
Website interactions
Cookie identifiers
Technical information required for website functionality and security
Marketing information
Newsletter subscription preferences
Marketing consent records
Responses to promotional communications
We collect only information reasonably necessary for the purposes described in this policy.
How We Use Your Information
We may process personal information to:
Process and fulfil purchases and pre-orders
Manage payments, refunds and deliveries
Communicate order confirmations and shipping updates
Respond to customer inquiries
Provide customer support
Maintain and improve website performance
Protect against fraud and unauthorised activity
Meet applicable legal and accounting obligations
Send promotional communications where legally permitted
Where the GDPR applies, processing is based on the relevant lawful grounds, including contractual necessity, compliance with legal obligations, legitimate interests and consent where required.
Online Store and Payment Processing
Our online store uses Shopify to support e-commerce operations.
Payment transactions are handled by the payment providers made available during checkout.
Payment providers may process financial and transaction information to authorise payments, prevent fraud and comply with legal obligations.
Fabienne Sketches does not directly store complete payment card numbers or card security codes.
For further information about Shopify’s privacy practices, please visit:
https://www.shopify.com/legal/privacy
Website Hosting and Technology
Our website is developed using Framer, while e-commerce functionality is supported through Shopify.
These services may process technical information necessary to operate the website, display content, maintain security and process purchases.
Additional service providers may be used for website analytics, customer communications, delivery management or other operational purposes.
Such providers will be identified or described as required by applicable law.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Maintain essential website functionality
Support shopping cart and checkout features
Remember user preferences
Improve performance and security
Measure website traffic, where analytics tools are enabled
Support marketing activities, where applicable
Non-essential cookies and tracking technologies will be used only in accordance with applicable consent requirements.
Where required, visitors will be able to accept, reject or manage non-essential cookies through the website’s consent controls.
You may also manage cookies through your browser settings.
Marketing Communications
If you subscribe to our newsletter or otherwise provide valid marketing consent, we may send you information about new collections, product launches, creative projects and special offers.
You may unsubscribe at any time using the link included in marketing emails or by contacting us directly.
We will respect applicable rules concerning consent and electronic marketing communications.
Sharing of Personal Information
We may share personal information with trusted service providers where necessary to operate our business.
These may include:
E-commerce and website hosting providers
Payment processing companies
Shipping and logistics partners
Email and customer communication services
Analytics and technical support providers
Professional advisers and public authorities where legally required
We do not sell personal information to third parties for monetary compensation.
If advertising or tracking technologies are introduced that constitute a sale or sharing under applicable privacy legislation, we will provide the relevant disclosures and choices.
International Data Transfers
As Fabienne Sketches serves international customers, personal information may be processed or accessed in countries outside Switzerland or the European Economic Area.
Where required, international transfers will be subject to appropriate legal safeguards, such as recognised adequacy decisions or approved contractual protections.
Information about relevant destination countries and safeguards will be provided as required by applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
Retention periods depend on the nature of the information and applicable legal requirements.
For example:
Order and accounting records may be retained for legally required periods.
Customer service communications may be retained for legitimate operational and dispute-resolution purposes.
Marketing information may be retained until consent is withdrawn or the information is no longer required.
Technical information is retained according to operational and security needs.
When information is no longer required, we will delete, anonymise or otherwise securely dispose of it, subject to legal obligations.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include access restrictions, secure communications, service provider controls and appropriate security procedures.
However, no online system can guarantee absolute security.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information held about you
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing activities
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Request data portability where applicable
Lodge a complaint with a competent data protection authority
To exercise your rights, please contact:
info@fabiennesketches.com
We may request reasonable information to verify your identity before processing a request.
Children’s Privacy
Our website and online store are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information unlawfully, please contact us so that we can investigate and take appropriate action.
Third-Party Websites
Our website may contain links to external websites or social media platforms.
These third parties operate independently and may have their own privacy policies.
We encourage visitors to review those policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.
The latest version will be published on our website with an updated revision date.
Where legally required, we will provide additional notice or request consent for material changes.
Contact
For any privacy-related questions, requests or concerns, please contact:
FabienneSketches
info@fabiennesketches.com
© 2026 FabienneSketches. All rights reserved.